This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. A three day course designed for people wanting to expand their knowledge in the practice of Business Relationship Management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Busines
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Description
- Introduction to Business Relationship Management
- Overview of the BRM practice and its purpose within ITIL
- The role of BRM in co-creating value with stakeholders at strategic and tactical levels
- Value of BRM within the service value system
- The BRM practice in the context of ITIL’s four dimensions
- Relationship to the Information and Technology, and Partners and Suppliers dimensions
- Capabilities of the BRM practice
- Core capabilities required for an effective BRM function
- Key stakeholder identification, analysis, and engagement approaches
- Continual improvement of stakeholder relationships
- BRM roles, skills, and organisational design
- Typical roles and responsibilities in BRM
- Knowledge and skills associated with effective BRM practitioners
- Organisational models and support structures for embedding BRM
- Models, techniques, and tools
- Commonly used BRM models and techniques
- Supporting metrics for measuring BRM outcomes and maturity
- Overview of how to apply the ITIL Maturity Model to assess BRM capability
- Knowledge sharing and collaboration
- Opportunities for learning from peers during the course
- Practical examples and case-based discussions to reinforce understanding
- Exams and assessments
- This course includes a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Closed book format
- Pass mark: 26 out of 40 (65%)
- The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course
- From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.
- Hands-on learning
- Delegates will benefit from:
- Engaging case studies focused on stakeholder management
- Guided analysis of BRM frameworks and organisational scenarios
- Group exercises exploring service relationships and value creation
- Opportunities to network and share experiences with peers
Prerequisites
A valid ITIL® 4 or ITIL® v3 Foundation certification is required.
Audience
This course is suitable for:
- Professionals or organisations seeking to understand the BRM discipline
- Individuals involved in aligning IT services with business strategy
- Delegates working toward the ITIL Practice Manager designation
- Stakeholders aiming to improve value delivery through service relationships
Note: This course is not intended for individuals currently employed as or seeking employment as Business Relationship Managers. Such individuals should consider the APMG Business Relationship Management Practitioner course instead.