Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real environment. This set of Practical Application courses are designed to meet that demand. In these courses attendees/learners will spend two days with an instructor talking through the practical application and delivery of a specific practice.
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Description
- This course follows the ITIL continual improvement model in its delivery but has a 100% focus upon Change enablement. Providing activities, tools, and consideration points for the practice throughout.
- What’s the vision– The Vision to metrics trail – Purpose of the change – RACI
- Where are we now – Change models – Change authorities – Change schedule – Value streams for changes – baselines
- Where do we want to be – Business cases – SMART – Success measures – Change authorities
- How do we get there – Change models – Shift left – Improvement plans – CAB – KPIs/CSFs/PSFs – Stakeholder – Communication planning
- Take Action – Change planning – Roles - Observing and monitoring progression - Interfaces
- Did we get there – Scorecards – Change reviews – Benefits realisation - – Value streams for changes – baselines
- How to keep the momentum going – Considering the next cycle – New change authorities – Improved value streams
Audience
This course is appropriate for all. Anyone with an interest or responsibility for changes, or the change enablement activities, in an organisation will find this course useful.
Prerequisites
An ITIL® 4 Foundation certificate is preferred, although a basic understanding of ITIL will also be sufficient.