This course is part of the ITIL Managing Professional or ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction. While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has
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Description
- Exam
- The course includes a 90-minute, closed-book, multiple-choice exam, conducted online and scheduled at the learner’s convenience. The exam is invigilated virtually by PeopleCert.
Audience
- Individuals responsible for designing, planning, reviewing and improving products and services
- Individuals responsible for managing transitional changes, inc. validation and release of new services and products
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Prerequisites
An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory.