This course provides a high level overview of the principles of service management and introduces delegates to the latest ITIL 4 framework of best practice service management from PeopleCert. IT service management (ITSM) has now become a key strategic capability in organisations globally, as they depend more and more on advances in IT to drive transformational 'digital' business change programmes.

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system.

As part of the ITIL Strategic Leader pathway, the ITIL 4 Leader: Digital and IT Strategy course leverages the ITIL framework to help organisations create a digital vision and shape IT and business strategies. It addresses service management challenges and maximises the value derived from modern technology. This course is valuable for leaders across organisations, including directors, department heads, and aspiring C-suite professionals.

This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. A three day course designed for people wanting to expand their knowledge in the practice of Business Relationship Management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Busines

This course is part of the ITIL Practice Manager or ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way. The course explores areas such as development, testing, knowledge, customer and employee feedback.

This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey.

This course is part of the ITIL Managing Professional pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL 4 Specialist : High-velocity IT course explores the ways in which digital organisations and digital operating models function in high velocity environments. It will help aspiring organisations and practitioners to understand the difference between IT transformation and digital transformation and know where to make digital investment.

This extension module course focuses on providing the learners with the understanding of the key concepts, principles, value and challenges of IT Asset Management. It is intended to provide learners with best practice guidance at both strategic and operational levels on how to maximise value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability

This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. A three-day course to prepare learners to successfully use the practices in their environment and to pass the associated examination. The course consists of a mixture of instructor-based training and activities giving you a deeper look into the below 5 practices:

This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page. The ITIL 4 Plan, Implement, and Control module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice.